Gold11 Privacy Policy — How Your Data Is Collected & Protected

Gold11 collects two types of information from members — data you provide directly and data collected automatically. Details are outlined below:

Information provided directly (during registration and use):

• Name, mobile number, and email address (collected at registration).
• Date of birth — for age verification purposes.
• National ID or passport number — for KYC verification (when required).
• bKash, Nagad, or Rocket number — for payment processing.
• Conversation data when you contact Support.

Automatically collected information (during use of the site or app):

• IP address and device identification information.
• Browser type and operating system.
• Site visit times, page views, and navigation patterns.
• Betting and gaming logs — bet history, amounts, and outcomes.
• Login times, failed login attempts, and session information.

Gold11 uses the data it collects solely for the specific purposes listed below — and for nothing else:

Gold11 does not share any data with third parties for marketing or advertising purposes. You can opt out of promotional emails or SMS at any time through your account settings or by contacting our support team.

Gold11 does not retain data longer than necessary. Retention periods vary depending on the type of information:

• Account information (name, phone number, email): retained for up to 5 years after account closure — as required by legal obligations.
• Betting and transaction logs: 5 years — as required by financial regulatory authorities.
• Support conversations: 1 year.
• Cookie and browsing session data: 30 days to 1 year, depending on the cookie type.
• Failed login logs and security data: 90 days.

Once the designated retention period ends, data is securely deleted or anonymized. You may also request account deletion at any time — though certain information may need to be retained for a defined period due to legal obligations.

Gold11 never sells your data. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, and Rocket — used solely to process transactions. They are bound by dedicated data protection agreements with Gold11.
• Game Provider: Limited session data may be shared with game studios to operate specific games.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Cooperation with relevant authorities in active fraud or money laundering investigations.
• Business transfer: In the event of a company transfer or acquisition, your data may pass to the new operator — you will be notified in advance.

Gold11's website and app use cookies and similar technologies. Cookies are small data files stored on your device. Gold11 uses four types of cookies:

Analytics and functional cookies can be disabled through your browser settings. However, disabling essential and security cookies may affect how the site functions.

As a gold11 member, you have the following rights regarding your data. To exercise any of them, email us at support@gold11.click or reach out via live chat:

• Right to Access: If you want to know what data gold11 holds about you, we are obligated to respond within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: Upon account closure, you may request deletion of your data — excluding information we are legally required to retain.
• Right to Restrict Processing: Request to stop using your data for a specific purpose.
• Right to Data Portability: You may request your data in a readable format (CSV or JSON).
• Right to Withdraw Consent: Consent given for marketing communications may be withdrawn at any time.

Gold11 uses a multi-layered security approach to protect your data, covering both technical and administrative safeguards:

The gold11 security team operates 24 hours a day. Any suspicious activity is detected and the relevant member is notified immediately, with the necessary steps taken. In the event of a data breach, affected members will be informed within 72 hours.

Gold11 services are strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors.

• Date of birth is mandatory at registration — users under 18 are blocked from signing up.
• In cases of suspicion, Gold11 may request an NID or birth certificate to verify a user's age.
• Any account identified as belonging to a minor will be closed immediately and all associated data will be deleted.
• If a minor account is reported, gold11 will take immediate action.

A note from gold11 to parents — please enable parental controls on your child's device. If you have any concerns, contact us at support@gold11.click.

Gold11 updates this Privacy Policy as needed. When changes are made:

• Members will be notified by email at least 30 days before any significant changes take effect.
• You can always check the "Last Updated" date at the top of the page to see when any changes were made.
• Continued use of the service after any changes constitutes acceptance of the updated policy.
• For major changes, members may be given the opportunity to provide fresh consent.

For any questions or concerns regarding our Privacy Policy:

• Email: support@gold11.click
• Live Chat: Chat with us directly in Bangla at gold11.click — available 24/7